If you need to cancel your lesson, the easiest way if to email us at firstname.lastname@example.org. You can also call the school on 0114 2576780, if we are not open please leave a voicemail message so that we can process your request
We operate a 48 hours cancellation policy so if your request is made with less notice you run the risk of losing the fee that you have paid for the lesson.
Please be aware that lessons booked on a discounted offer are not able to be changed or cancelled.
If you give us less than 48 hours notice…
• 100% lesson fee charge if less than 24 hours notice is given to cancel a lesson
• 50% lesson fee charge if between 24 and 48 hours notice is given to cancel a lesson
• No charge if more than 48 hours notice is give to cancel a lesson
Unfortunately, cancellations due to illness are still subject to our cancellation policy – we will always try and offer alternative lessons for cancellations due to illness if we have availability. Alternative lessons offered must be taken within the 24 hours as the original lesson. This can only be offered if alternative time slots are available.
If it is not possible to rearrange a cancelled lesson, any cancellation fees due will still apply. If you rearrange your regular lesson slot to a different time or day the lesson agreement remains intact.