Terms & Conditions
> Lessons must be paid for at the point of booking.
> Introductory offers are only available to new students (this includes any vouchers purchased)
> On occasion, it may not be possible for you to attend a lesson that you have booked.
If this is the case, you should inform us in the following way:
• Inform reception either in person, by phoning or via email
• DON’T inform your teacher – they do not have access to the booking system
• You must give us a minimum of 48 hours notice to avoid a cancellation fee
If you give us less than 48 hours notice…
• 100% lesson fee charge if less than 24 hours notice is given to cancel a lesson
• 50% lesson fee charge if between 24 and 48 hours notice is given to cancel a lesson
• No charge if more than 48 hours notice is give to cancel a lesson
Unfortunately, cancellations due to illness are still subject to our cancellation policy – we will always try and offer alternative lessons for cancellations due to illness if we have availability. Alternative lessons offered must be taken within the same calendar week as the original lesson and are not a replacement for the following week’s lesson. This can only be offered if alternative time slots are available. If it is not possible to rearrange a cancelled lesson, any cancellation fees due will still apply. If you rearrange your regular lesson slot to a different time or day this lesson agreement remains intact.
> Harmony Music School will always endeavour to give you at least 7 days notice if we need to alter the time or day of a lesson.
However, we reserve the right to alter lessons with less than 7 days notice, although we attempt to avoid this wherever possible.
We also reserve the right to offer substitute teachers for your lessons, although we attempt to avoid this wherever possible.
> Purchasing Vouchers
The vouchers can only be redeemed within Harmony Music School and any of the participating outlets.
The vouchers should be treated like cash. They cannot be replaced if lost or stolen.
The vouchers cannot be exchanged for cash and are non-returnable or transferable.
Vouchers which are defaced, altered or cancelled will not be accepted.
Vouchers must be used by the expiration date.
The cash value of this voucher is 0.0000001p
We reserve the right to change the Terms and Conditions at any time.
You can cancel at any time until the end of the seventh working day after the day on which you ordered your Gift Vouchers. After this time, vouchers will be non-refundable.
To cancel your order, you must advise us in writing – If sending a letter please write to us at Harmony Music School, Eccelsfield Business Centre, 46 Stocks Hill, Ecclesfield Sheffield S35 9YT and send the letter by recorded post, so you can prove postage. If you wish to email us, you may email us at – firstname.lastname@example.org
If you wish to report non-delivery of your Gift Voucher but would still like to receive the voucher, please call us on 01142 576780 or email us on email@example.com and we will be happy to re-issue a replacement Gift Voucher. All we ask is that you destroy the original voucher should it be delivered at some later stage since it will have been voided on our systems and will not be redeemable.
All prices on this website are subject to change without notice. Whilst we make every effort to provide you the most accurate and up-to-date information, occasionally, one or more items on our website may be mis-priced. In the event a product is listed at an incorrect price, Harmony Music SWchool shall have the right to refund any orders placed for vouchers listed at the incorrect price
Call us on 0114 2576780
Email us at firstname.lastname@example.org